Untarnished Safety Record
Safety is our top priority. We have a company-wide culture of safety that extends to every aspect of our business. From our pilots, who are among the most respected in the industry, with thousands of hours of combined flight time. To our helicopters, which have inflight electronic logging systems, air traffic alerts, terrain & synthetic vision all standard across our entire fleet. When you fly with us, you can have complete confidence that you and your loved ones are in the safest hands possible
Service with a unique personal touch
At Bekaa Air, we go above and beyond to ensure that every helicopter experience is tailored to your needs. When you book a flight with us, you’ll be working directly with our pilots to schedule your adventure. We pride ourselves on providing a personal touch, with nothing automated or rushed. Our pilots are not just pilots, they’re brand ambassadors who represent our values and offer a warm welcome every time. In customer reviews, they’re often mentioned by name because they go the extra mile to make sure you have an unforgettable experience. Our helicopters are never loaded with rotors turning, and we always make time to chat and thank our customers personally before and after the flight
All of our flights are private
Your helicopter experience is completely private and personalised. That’s why when you book a tour or scenic flight with us, the helicopter will be fully booked out just for you and your loved ones. You won’t have to worry about sharing the experience with strangers, and you’ll have the full attention of your pilot
Transparent Pricing & Practices
We believe in being transparent and honest with our pricing. This means that the prices you see on our website are the same as the prices you’ll see at checkout. We do not charge hidden fees or surcharges, and our prices always include GST and other taxes. Additionally, we use the Stripe Payment Gateway to ensure that the cost remains the same regardless of how you choose to pay. Unlike some helicopter companies, we do not include activities like safety briefings, taking photos, or starting and shutting down the helicopter as part of the advertised flight time. We believe this is dishonest. When we advertise a 40-minute flight, we mean 40 minutes in the air
Industry best cancelation policy
Perhaps a low bar to clear. Anyone who had a flight cancelled for any reason would have gone through the painful process of trying to get a refund. We did everything possible to make our cancellation policy one of the best. We are certain that you won’t find anywhere that offers a policy as transparent and flexible as ours. You can see it in full here
Below is a shortened version
If you would like to reschedule your flight we ask that you do so with a 48 hour notice. Within this window our full refund policy applies
On the day if we deem the conditions to no longer be safe to fly, Bekaa Air customers can either reschedule to any other day or receive a 100% refund
We do not offer refunds for no-shows or cancellations inside the 48 hour period
Bose Avionic Systems & Airconditioning
We know that comfort is key when it comes to enjoying a helicopter tour. That’s why all of our aircraft are equipped with top-of-the-line Bose noise-canceling headsets, powered directly by the aircraft so you don’t have to worry about running out of batteries. Plus, many of our helicopters also feature air conditioning to keep you cool and comfortable during your flight.
Our helicopters reflect our passion
Some helicopters are looked after; others are cared for; ours are loved. We baby them. They reflect us, and what we do. Tiny details like the direction of bristles of the interior carpet are re-aligned at the end of each day of flying. We are the only company with FullView Glass Doors on our R44 helicopters, and our Airbus H125 has fully custom midnight black windows, which reduce glare and UV exposure. The windows have a three step cleaning process to give them bubble-like appearance. Our helicopters have individual engineers who are the only people permitted to work on them. They know the machines inside and out. The result, helicopters which have been flying for years that look better than what they did brand new
We strive for excellence
At Bekaa Air, we’re passionate about offering the best helicopter experiences in Brisbane. Every scenic flight, lunch, helicopter pub crawl, and winery tour we offer has been carefully crafted to showcase the best that South East Queensland has to offer.
We work closely with venue managers who share our passion for creating memorable experiences, many of whom have become our friends. We’re always striving to improve our packages and offer the ultimate adventure for our customers. So whether you’re a local or a visitor, join us on one of our carefully crafted tours and discover the beauty and excitement of Brisbane from a whole new perspective.
